Frequently Asked Questions

Digital Banking Upgrade FAQs

A New Digital Banking Experience is HERE!

ESB Financial upgraded our banking system and digital banking platform to provide a more modern, secure, and enhanced banking experience for our clients.

We know you may have questions about the upcoming upgrade. This page will be updated regularly.

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General Questions

  • Why is ESB making this change?

    • We’ve invested in a new core banking system and digital banking platform to provide a better banking experience for our clients. These upgrades will give us improved technology, enhanced functionality, and a stronger foundation for future banking services.

  • What is changing?

    • ESB will be launching a new digital banking platform and upgrading our core banking system. You will notice changes to online banking, mobile banking, and certain digital banking features.

  • What is not changing?

    • Your relationship with ESB.

      Your deposits remain safe and secure.

      Your local team remains the same.

      Our commitment to providing exceptional service remains the same.

 

Online & Mobile Banking

  • Will I need to do anything after launch?
  • Will there be a new mobile banking app?

    • Yes.

      Whether you use an Apple or Android (Google) device, getting started is easy.

      The new ESB Financial Mobile Banking app will be available on August 17 in both the Apple App Store and Google Play Store.

      To get started:

      1. Download or update the ESB Financial Mobile Banking app from your device's app store.
      2. Open the app.
      3. Complete your one-time enrollment (or log in if you've already enrolled through Online Banking).
      4. The app icon will look the same, making it easy to find on your device.
      5. Start enjoying your new Digital Banking experience!

 

  • Will my username and password stay the same?

    • When you enroll in the new Digital Banking platform, you'll create your login credentials. If you'd like, you may be able to use your previous username and password, provided they meet the new system requirements.

  • Will my account history be available?

    • Account history and transaction information will continue to be available. 

Transfers, Alerts & Bill Pay

  • Will my account alerts transfer automatically?

    • No.

      You will need to recreate alerts and notifications after enrolling in the new digital banking platform.

  • Will my recurring transfers transfer automatically?

    • No.

      You will need to recreate recurring transfers after enrolling in the new digital banking platform.

  • What happens to Bill Pay?

    • As part of ESB Financial's Digital Banking Upgrade, Bill Pay is moving to our new Online and Mobile Banking platform launching August 17, 2026. While many of your Bill Pay details will transfer automatically, a few important dates and actions will require your attention before the upgrade.

    • Learn more here! 

  • Will all my Bill Pay History show up in the new platform?

    • No.

      Your previous Bill Pay payment history will not transfer to the new system. If you'd like to keep a copy for your records, please download your payment history before August 7, 2026.

    • Learn how to download your Bill Pay History here!
  • Will my scheduled payments transfer?

    • Payments scheduled through August 14 will process as scheduled.

      Any payments scheduled after August 14 will not transfer and will need to be scheduled again after you enroll in the new Digital Banking platform.

  • Will my payees transfer?

    • Most of them.

      Payees you've made payments to within the last 180 days will automatically transfer to the new system.

      If you added a new payee after August 1, 2026, you'll need to add that payee again after the upgrade.

Business Banking

  • Will I need to do anything after the upgrade weekend?

    • Yes.

      You will need to enroll in the new digital banking platform after launch.

      Step-by-step instructions will be provided before Upgrade Weekend and will also be available on this page.

  • Will Treasury Management services be affected?

    • Treasury Management clients will receive additional communications regarding important dates and any actions that may be required.

  • Will ACH and payroll processing be affected?

    • Business clients will receive detailed communication regarding ACH and payroll deadlines prior to Upgrade Weekend.

Security & Fraud Awareness

  • How will I know if a message is really from ESB?

    • Throughout the upgrade process, ESB may communicate by email, mail, phone, social media, and through our website.

      If you are unsure whether a communication is legitimate, please contact us directly.

  • Will ESB ever ask for my password?

    • No.

      ESB will never call, text, or email you asking for:

      • Passwords
      • Secure access codes
      • Debit card PINs
      • Full debit card numbers

      If you receive a suspicious request, contact us immediately.

Need Help?

We are committed to making this transition as smooth as possible.

Find additional resources below:

Questions? Contact your local ESB Financial location or call us at [phone number].

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